Confirm the following.
- Your smartphone is a compatible device. (http://www.omronconnect.com/devices)
If the device is not registered, register the device from "Devices" in the OMRON connect menu. - Your smartphone's Bluetooth is turned on.
- Your smartphone is not in airplane mode.
- The device and smartphone are paired in the smartphone's Bluetooth setting. If they are unpaired, register the device from "Devices" in the OMRON connect menu.
- The device is prepared for syncing. For more on how to operate the device, confirm with the instruction manual of the device or the FAQ about the device.
- The device and smartphone are within 5 meters for correct Bluetooth communication.
- Make sure that measurements are taken with the correct User ID on the device.
- Your healthcare device's Bluetooth is turned on, if the device has the Bluetooth ON/OFF function.
- The date and time settings of your device are correct before pairing or after installing batteries.
- Turning your mobile device Bluetooth off and on and try to sync again.
- Restart you mobile device and try to sync again.